REFUND & RETURNS POLICY

At YOUR GIFTS, we want customers to clearly understand the return and refund process before completing a purchase.

RETURN PERIOD

Eligible products may be returned within 14 days of confirmed delivery.

Return requests received after this period may not be accepted unless otherwise required by applicable consumer law.

To be eligible for a return, products must meet the conditions described below.

RETURN CONDITIONS

To qualify for a return, a product must generally be:

  • Unused

  • Unopened

  • Unaltered

  • In its original condition

  • In its original retail packaging

  • Accompanied by all original seals and labels

  • Accompanied by accessories and promotional items, where applicable

  • Supported by valid proof of purchase

YOUR GIFTS may refuse a return where the product does not meet these conditions, subject to applicable consumer law.

BEAUTY & HYGIENE RESTRICTIONS

For hygiene and safety reasons, opened or used cosmetics, skincare products, applicators and other personal-care products are generally not eligible for return unless they are:

  • Damaged

  • Defective

  • Incorrect

  • Incomplete

  • Otherwise eligible under applicable consumer law

A product may be considered opened or used when:

  • A security or hygiene seal has been broken

  • Protective packaging has been removed

  • The product has been tested

  • The product has been used

  • An applicator has contacted the skin

  • Original packaging is incomplete

These restrictions are intended to protect product hygiene and customer safety.

NON-RETURNABLE PRODUCTS

The following products may generally not be eligible for return:

  • Opened cosmetics

  • Used cosmetics

  • Opened skincare products

  • Used skincare products

  • Products with broken hygiene or security seals

  • Gift cards

  • Free promotional gifts

  • Samples

  • Clearly marked final-sale products

  • Products returned without prior approval

  • Products damaged through misuse

  • Products stored incorrectly

  • Products purchased from another retailer

This section does not limit any consumer rights that cannot legally be excluded.

HOW TO REQUEST A RETURN

Before returning any product, please contact:

Email: erzongz@gmail.com

Please include:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Relevant photographs, where applicable

Our customer-support team will review your request and provide return instructions where the return is eligible.

Do not return an item until YOUR GIFTS has provided the appropriate return instructions.

Unauthorized returns may be delayed, refused or returned to the sender where permitted by applicable law.

RETURN SHIPPING

Unless a product is damaged, defective, incorrect or otherwise covered by applicable consumer law, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning a product.

YOUR GIFTS is not responsible for return packages that are lost or damaged before arriving at the approved return destination.

Approved returns must be sent to:

[RETURN ADDRESS]

The applicable return address will also be provided as part of the approved return instructions.

Do not send a return to the address shown on the original parcel unless YOUR GIFTS specifically instructs you to do so.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING PRODUCTS

If your order arrives damaged, defective, incorrect or incomplete, please contact YOUR GIFTS within 3 days of delivery whenever possible.

Email: erzongz@gmail.com

Please provide:

  • Order number

  • Photograph of the product

  • Photograph of the outer shipping package

  • Photograph of the shipping label

  • Photograph of the relevant product label, barcode or batch code, where applicable

  • A brief description of the issue

Please retain the product and all original packaging until your request has been reviewed.

After reviewing the request, YOUR GIFTS may provide an appropriate resolution, such as:

  • Replacement

  • Refund

  • Partial refund

  • Another appropriate remedy required by applicable law

Reporting an issue within 3 days helps us investigate shipping and product concerns more efficiently.

This reporting period does not affect any rights you may have under applicable consumer law.

RETURN INSPECTION

Returned products will be inspected after they arrive at the approved return destination.

YOUR GIFTS will notify you whether your return has been approved or rejected.

Products showing evidence of:

  • Use

  • Testing

  • Tampering

  • Customer-caused damage

  • Missing packaging

  • Missing accessories

  • Missing promotional products

may not qualify for a full refund, subject to applicable consumer law.

REFUND PROCESSING

Once a refund has been approved, YOUR GIFTS will normally process the refund to the original payment method within 3 business days.

After the refund has been issued, your:

  • Bank

  • Card issuer

  • Payment provider

may require additional processing time before the funds appear in your account.

The exact posting time depends on your payment provider and is outside the direct control of YOUR GIFTS.

Original shipping charges are generally non-refundable unless:

  • An incorrect product was shipped

  • The product was damaged or defective

  • The order was otherwise eligible for reimbursement of shipping costs

  • Refund of shipping charges is required by applicable law

EXCHANGES

YOUR GIFTS currently [DOES / DOES NOT] offer direct exchanges.

Where direct exchanges are unavailable, customers may return an eligible product in accordance with this policy and place a new order separately.

Please contact our customer-support team before returning any product.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact YOUR GIFTS as soon as possible:

Email: erzongz@gmail.com

Cancellation may be possible before order processing or fulfilment has progressed too far.

Orders generally cannot be cancelled once:

  • Fulfilment has started

  • The order has been packed

  • The package has been dispatched

Submitting a cancellation request does not guarantee that cancellation will be possible.

If an order cannot be cancelled because it has already been dispatched, applicable return procedures may be available after delivery.

PROMOTIONAL SETS & GIFTS

Where a purchase includes:

  • A promotional gift

  • Gift with purchase

  • Bundle discount

  • Multi-product promotion

  • Complimentary product

all related products and promotional gifts may need to be returned together for the return to qualify for a full refund.

Where legally permitted, the retail or promotional value of an unreturned gift or promotional product may be deducted from the applicable refund.

CONTACT US

For return, refund, damaged-product or cancellation enquiries, please contact:

YOUR GIFTS Customer Support

Email: erzongz@gmail.com

For enquiries regarding an existing order, please include your:

Order Number + Full Name + Email Address Used at Checkout

This will help our customer-support team locate your order and review your request more efficiently.

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