CONTACT YOUR GIFTS

We’re Here to Help

Our customer support team is here to assist with product information, existing orders, payments, shipping, tracking, returns and other shopping-related enquiries.

For the fastest assistance, please include your order number whenever your enquiry relates to an existing order.

CUSTOMER SUPPORT

For all customer service enquiries, please contact us by email:

Email: erzongz@gmail.com

Whenever possible, please contact us using the same email address used when placing your order. This helps us locate your order more quickly.

ORDER ENQUIRIES

If you are contacting us regarding an existing order, please include:

  • Full name

  • Order number

  • Email address used at checkout

  • Product name, where applicable

  • A clear description of your enquiry

  • Relevant photographs, where applicable

For faster identification, you may use the following email subject:

YOUR GIFTS Order Enquiry – Order #[ORDER NUMBER]

SHIPPING & TRACKING

For questions regarding shipping, tracking, delayed delivery or a potentially lost package, please provide:

  • Order number

  • Full name

  • Shipping address

  • Tracking number, where available

  • A brief description of the issue

Please review our Shipping Policy for additional information regarding processing times, estimated delivery, tracking, customs and international shipping.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

If your order arrives damaged, defective, incorrect or incomplete, please contact:

Email: erzongz@gmail.com

Please provide:

  • Order number

  • Clear photograph of the product

  • Photograph of the outer shipping package

  • Photograph of the shipping label

  • Photograph of the relevant product label, barcode or batch code, where applicable

  • A brief description of the issue

Please retain the product and all original packaging until your request has been reviewed.

For additional information, please refer to our Refund & Returns Policy.

RETURNS & REFUNDS

For questions regarding:

  • Return eligibility

  • Refunds

  • Order cancellations

  • Incorrect products

  • Damaged products

  • Other return-related matters

please contact:

Email: erzongz@gmail.com

When requesting assistance, please include your order number and details of the product concerned.

Please review our Refund & Returns Policy before returning any product.

Do not send a return until YOUR GIFTS has provided the appropriate return instructions.

RESPONSE TIME

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may occasionally be longer during:

  • Weekends

  • Public holidays

  • Major promotional events

  • Seasonal sales

  • Periods of unusually high enquiry or order volume

To help us respond efficiently, please avoid sending multiple emails regarding the same enquiry unless you need to provide additional information.

CONTACT YOUR GIFTS

For all customer-support enquiries:

Email: erzongz@gmail.com

For enquiries regarding an existing order, please include your:

Order Number + Email Address Used at Checkout

This will help our support team locate your order and assist you more efficiently.

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