SHIPPING POLICY
This Shipping Policy explains how orders placed through YOUR GIFTS are processed, shipped, tracked and delivered.
YOUR GIFTS offers worldwide shipping to supported destinations. Please review this policy carefully before placing an order.
ORDER PROCESSING
Orders are normally processed within 3 business days after payment has been successfully confirmed.
Orders placed on weekends, public holidays or during periods of unusually high order volume may require additional processing time.
Processing may also take longer where additional verification is required, including:
Payment verification
Delivery-address verification
Inventory confirmation
Fraud-prevention review
Promotional or seasonal order volume
Processing time is separate from the estimated shipping transit time shown below.
Once an order has been dispatched, a shipping-confirmation email will be sent where tracking information is available.
If YOUR GIFTS is unable to dispatch an order within the stated or reasonably expected period, we may contact the customer regarding the delay and provide available options in accordance with applicable consumer law.
WORLDWIDE SHIPPING
YOUR GIFTS offers worldwide shipping to supported countries and regions.
Shipping availability may depend on:
Carrier service coverage
Destination-country regulations
Product restrictions
Customs requirements
Import restrictions
Local laws
Temporary transportation limitations
Although we aim to serve customers worldwide, certain destinations or products may occasionally be unavailable for shipping because of carrier, customs, regulatory or logistical restrictions.
Available shipping options will be displayed during checkout where applicable.
SHIPPING OPTIONS
YOUR GIFTS currently offers Standard Shipping and Express Shipping.
Standard Shipping
Shipping Cost: $50 USD
Estimated Delivery Time: 12–18 days
Standard Shipping is available for eligible worldwide orders.
Orders qualifying for our free-shipping offer will receive eligible Standard Shipping at no additional shipping charge.
Express Shipping
Shipping Cost: $80 USD
Estimated Delivery Time: 12–15 days
Express Shipping may be available depending on the destination and carrier coverage.
Express Shipping is a paid shipping service and is not automatically included in the free Standard Shipping offer unless expressly stated otherwise during checkout or as part of a promotion.
FREE SHIPPING
YOUR GIFTS offers free Standard Shipping on eligible orders of $99 USD or more.
Unless otherwise stated:
The qualifying order value is calculated after discounts.
Free shipping applies to eligible Standard Shipping only.
Express Shipping is not included in the free-shipping offer.
Taxes, customs duties, import charges and other third-party fees do not count toward the free-shipping threshold.
Promotional free-shipping offers may be subject to separate conditions.
The shipping option and applicable charge will be displayed during checkout.
ESTIMATED DELIVERY TIMES
Estimated shipping times begin after the order has been processed and transferred to the shipping carrier.
Current estimated shipping times are:
Standard Shipping: 12–18 days
Express Shipping: 12–15 days
These delivery periods are estimates rather than guaranteed delivery dates.
International shipments may occasionally take longer because of circumstances including:
Customs inspections
Carrier delays
Severe weather
Public holidays
Peak shopping periods
Remote delivery locations
Transportation disruptions
Incorrect or incomplete delivery information
Local customs or import procedures
Events outside our reasonable control
YOUR GIFTS will make reasonable efforts to assist customers where a shipment is significantly delayed.
If we become aware that an order cannot be shipped or delivered within the stated or reasonably expected period, we may contact the customer regarding available options, including continued shipment or cancellation and refund where required by applicable law.
ORDER TRACKING
Where tracking is available, YOUR GIFTS will send a shipping-confirmation email after your order has been dispatched.
The email may include:
Tracking number
Shipping carrier
Tracking link
Current shipment status
Tracking information may not appear immediately after dispatch because carriers may require additional time to register and scan a shipment into their tracking system.
Temporary gaps between tracking updates do not necessarily mean that the parcel has stopped moving.
If tracking has not updated for an unusually long period, please contact:
Email: erzongz@gmail.com
When contacting us, please provide your order number and tracking number where available.
DELIVERY ADDRESS
Customers are responsible for providing complete and accurate shipping information when placing an order.
Before completing checkout, please carefully confirm:
Recipient name
Street address
Apartment, suite or unit number where applicable
City
State, province or region
Postal or ZIP code
Country
Telephone number where required by the carrier
If you notice an error in your shipping address after placing an order, contact:
Email: erzongz@gmail.com
as soon as possible.
YOUR GIFTS will make reasonable efforts to assist with an address correction, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.
Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by applicable law.
INTERNATIONAL CUSTOMS, DUTIES & TAXES
Because YOUR GIFTS ships internationally, orders may be subject to charges imposed by the destination country or local authorities.
These may include:
Customs duties
Import taxes
Brokerage fees
Customs-processing charges
Local government fees
Other import-related charges
Unless expressly stated otherwise during checkout, customs duties, import taxes and other charges imposed by third parties are not included in the product price or YOUR GIFTS shipping charge.
These charges are generally the responsibility of the recipient.
YOUR GIFTS does not determine or control the amount of customs duties or taxes charged by individual countries.
Customers are responsible for understanding applicable import requirements in their destination country.
Customs inspections and clearance procedures may also extend delivery times.
DELAYED ORDERS
If your order has not arrived within the estimated delivery period, please:
Review the latest tracking information.
Confirm that the shipping address provided with the order is correct.
Check with household members, reception desks, mailrooms or neighbours where appropriate.
Contact the local shipping carrier for additional tracking information.
Contact YOUR GIFTS at erzongz@gmail.com if further assistance is required.
Please include:
Your full name
Order number
Tracking number
Shipping address
Email address used to place the order
YOUR GIFTS may contact the shipping carrier or logistics platform on your behalf where further investigation is required.
Carrier investigations may require additional time.
LOST PACKAGES
If tracking information suggests that a shipment may be lost, please contact YOUR GIFTS at:
Email: erzongz@gmail.com
as soon as reasonably possible after the expected delivery period has passed.
Please provide:
Order number
Customer name
Shipping address
Tracking number
Any information provided by the carrier
Lost-package investigations are handled in coordination with the applicable shipping carrier or logistics platform.
The carrier or logistics platform may need to formally investigate and confirm that a package is lost before compensation, refund, replacement or another resolution can be determined.
YOUR GIFTS will assist the customer with the available claim process and coordinate with the applicable logistics provider where appropriate.
Any resolution will be determined based on the shipment circumstances, carrier or logistics-platform investigation and applicable consumer rights.
Nothing in this section limits rights that cannot legally be excluded.
DAMAGED PACKAGES
If your package arrives damaged, please contact YOUR GIFTS as soon as possible after delivery at:
Email: erzongz@gmail.com
Please include:
Order number
Photographs of the outer shipping package
Photograph of the shipping label
Photographs of the damaged product
Photographs of the product packaging
Relevant barcode, label or batch code where applicable
A brief description of the issue
Please keep the product, shipping carton, protective materials and all original packaging until the matter has been reviewed.
YOUR GIFTS may submit the information to the shipping carrier or logistics platform as part of the damage investigation.
Depending on the circumstances and outcome of the review, an appropriate resolution may include:
Replacement
Refund
Partial refund
Carrier claim
Another remedy required by applicable law
MISSING ITEMS
If an item is missing from your shipment, contact:
Email: erzongz@gmail.com
as soon as possible after receiving the parcel.
Please include:
Order number
Missing product name
Photographs of all products received
Photograph of the outer shipping package
Photograph of the shipping label
Please retain the original packaging until the case has been reviewed.
RETURNED-TO-SENDER ORDERS
A shipment may be returned to the sender because of:
Incorrect shipping address
Incomplete shipping address
Refused delivery
Failed delivery attempts
Unclaimed package
Customs or import restrictions
Carrier restrictions
If a shipment is returned to the sender, please contact:
Email: erzongz@gmail.com
for assistance.
Where the return resulted from incorrect or incomplete information supplied by the customer, refusal of delivery or failure to collect the shipment, additional shipping charges may apply before an eligible order can be resent.
Original shipping charges may also be non-refundable in these circumstances where permitted by applicable law.
Different arrangements may apply where the return resulted from an error by YOUR GIFTS, the carrier or another circumstance for which the customer is not responsible.
UNDELIVERABLE INTERNATIONAL ORDERS
Some international shipments may be refused or returned by local customs authorities because of:
Import restrictions
Product restrictions
Local cosmetic regulations
Missing customs information
Recipient refusal to pay applicable import charges
Other regulatory requirements
Customers are responsible for ensuring that products purchased from YOUR GIFTS may legally be imported into their destination country.
Where an order is returned because of a destination-country restriction or an issue outside YOUR GIFTS’ reasonable control, any applicable refund will be reviewed after the shipment has been returned and in accordance with our Refund & Returns Policy and applicable law.
SHIPPING COST REFUNDS
Original shipping costs are generally non-refundable where:
The customer changes their mind
An incorrect address was supplied by the customer
Delivery was refused
A shipment was not collected
A return is made for a reason not caused by YOUR GIFTS
Shipping charges may be refunded where appropriate if:
YOUR GIFTS shipped the incorrect product
An order could not be fulfilled because of an error attributable to YOUR GIFTS
Refund of shipping costs is required by applicable law
Customs duties, import taxes, brokerage fees and other amounts paid directly to third parties are outside YOUR GIFTS’ control and may not be refundable by YOUR GIFTS.
SHIPPING & RETURNS
This Shipping Policy should be read together with our Refund & Returns Policy.
The Refund & Returns Policy explains eligibility requirements and procedures for returns, refunds, damaged products, incorrect products and cancellations after an order has been placed.
SHIPPING CONTACT
For questions regarding shipping, tracking, delayed deliveries, damaged packages, lost shipments or delivery issues, please contact:
YOUR GIFTS Customer Support
Email: erzongz@gmail.com
When contacting us about an existing order, please include your:
Order number
Full name
Email address used to place the order
Tracking number where available
This information will help us review your request more efficiently.