Find answers to common questions about shopping with YOUR GIFTS, including products, orders, payments, worldwide shipping, tracking, returns, refunds and customer support.

ABOUT YOUR GIFTS

What is YOUR GIFTS?

YOUR GIFTS is an online destination for carefully selected skincare, makeup, fragrance and beauty products from internationally recognized beauty brands.

Our goal is to make premium beauty easier to discover by bringing together iconic favorites, everyday essentials, gift-worthy finds and limited-time offers in one convenient place.

What does the name YOUR GIFTS mean?

The name YOUR GIFTS reflects the idea that beauty can feel personal and special.

“Your” represents individuality, personal style and the beauty choices that are right for you.

“Gifts” represents discovery, enjoyment and those special finds you may choose for yourself or someone you care about.

Together, YOUR GIFTS represents our belief that discovering premium beauty should feel rewarding.

What does YOUR GIFTS sell?

Our collection may include:

Skincare
Makeup
Fragrance
Beauty essentials
Beauty gift sets
Fragrance gift sets
Limited-time offers
New arrivals

Product and brand availability may change as inventory changes.

PRODUCTS

Are the products shown on YOUR GIFTS from recognized beauty brands?

YOUR GIFTS offers selected products from internationally recognized skincare, makeup and fragrance brands.

Brand and product availability may change depending on inventory.

Can product packaging differ from the website images?

Yes.

Beauty brands may periodically update:

Product packaging
Boxes
Labels
Logos
Promotional packaging
External presentation

The product you receive may therefore feature current retail packaging that differs slightly from the images displayed on our website.

Packaging differences do not necessarily indicate a difference in the product itself.

Are product colors exactly the same as shown online?

We make reasonable efforts to display product colors accurately.

However, actual appearance may vary because of:

Screen settings
Device displays
Lighting
Product photography
Skin tone
Application method
Manufacturer updates

Where can I find ingredient information?

Please review the ingredient information shown on the product page and on the product packaging received.

Beauty brands may update product formulations from time to time.

Where there is any difference, the ingredient list printed on the product packaging you receive should be treated as the most current version.

Does YOUR GIFTS provide medical or dermatological advice?

No.

YOUR GIFTS does not diagnose medical conditions or provide medical treatment advice.

If you have allergies, sensitivities, medical conditions or persistent skin concerns, please consult an appropriate healthcare professional or dermatologist before using a product.

ORDERS

How do I place an order?

Shopping with YOUR GIFTS is simple:

Select your product.
Choose any available size, shade or variation.
Add the item to your cart.
Proceed to checkout.
Enter your shipping and payment information.
Review your order.
Complete payment.

After your order is successfully placed, an order-confirmation email should be sent to the email address provided during checkout.

How long does order processing take?

Orders are normally processed within 3 business days after payment has been successfully confirmed.

Additional processing time may occasionally be required during:

Public holidays
Major promotional events
Seasonal sales
High-volume shopping periods
Payment or fraud-prevention verification

Processing time is separate from shipping transit time.

Can I change my order after placing it?

Please contact us as soon as possible:

Email: erzongz@gmail.com

We will make reasonable efforts to help, but order changes cannot be guaranteed once fulfilment has started.

Can I cancel my order?

Cancellation may be possible before fulfilment has started.

Orders that have already been processed, packed or dispatched may no longer be eligible for cancellation.

Please contact us as quickly as possible if you would like to request cancellation.

Why might an order be cancelled?

Possible reasons include:

Payment failure
Product unavailability
Pricing or listing errors
Delivery restrictions
Incomplete customer information
Suspected fraudulent or unauthorized activity
Quantity limitations

If YOUR GIFTS cancels an order after payment has been successfully collected, the applicable amount will be refunded.

PAYMENT

Which payment methods does YOUR GIFTS accept?

YOUR GIFTS supports a range of commonly used secure payment methods.

Available payment options are displayed during checkout and may vary depending on:

Country or region
Currency
Device
Payment provider

Please refer to the checkout page for the payment methods currently available to you.

Is payment secure?

Payments are processed through third-party payment providers using their applicable payment-security systems.

YOUR GIFTS does not normally receive or store complete payment-card details.

Why was my payment declined?

Possible reasons include:

Incorrect payment information
Incorrect billing information
Insufficient funds
Card restrictions
Address mismatch
Bank security checks
Payment-provider fraud screening

If payment continues to be declined, please contact your bank or payment provider.

SHIPPING & DELIVERY

Does YOUR GIFTS ship internationally?

Yes.

YOUR GIFTS offers worldwide shipping to supported countries and regions.

Certain destinations may occasionally be unavailable because of:

Carrier restrictions
Customs regulations
Product restrictions
Import regulations
Local laws
Temporary transportation limitations

Available shipping options will be displayed during checkout.

What shipping options are available?

YOUR GIFTS currently offers:

Standard Shipping
Shipping Cost: $50 USD
Estimated Delivery: 12–18 days

Express Shipping
Shipping Cost: $80 USD
Estimated Delivery: 12–15 days

Shipping availability may vary depending on destination and carrier coverage.

Does YOUR GIFTS offer free shipping?

Yes.

Eligible orders of $99 USD or more receive free Standard Shipping.

Unless otherwise stated:

The qualifying order value is calculated after discounts.
Free shipping applies to eligible Standard Shipping only.
Express Shipping is not included.
Customs duties and import charges do not count toward the free-shipping threshold.

The final shipping option and applicable cost will be displayed during checkout.

When does the estimated delivery period begin?

Estimated delivery times begin after your order has been processed and transferred to the shipping carrier.

Order-processing time is separate from shipping transit time.

Are delivery dates guaranteed?

No.

Delivery periods are estimates and may be affected by:

Customs inspections
Carrier delays
Severe weather
Public holidays
Peak shopping periods
Remote destinations
Transportation disruptions
Incorrect delivery information
Local import procedures

How do I track my order?

Where tracking is available, YOUR GIFTS will send a shipping-confirmation email after your order has been dispatched.

The email may include:

Tracking number
Shipping carrier
Tracking link
Shipment status

Why is my tracking not updating?

Tracking information may take up to 48 hours after dispatch to appear or update.

Temporary gaps between carrier scans may also occur and do not necessarily mean the parcel has stopped moving.

If tracking has not updated for an unusually long period, please contact:

Email: erzongz@gmail.com

Please include your order number and tracking number.

Will I need to pay customs duties or import taxes?

International orders may be subject to:

Customs duties
Import taxes
Brokerage fees
Customs-processing charges
Local government fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

YOUR GIFTS does not determine or control charges imposed by destination-country authorities.

DELIVERY ISSUES

What should I do if my order is delayed?

First:

Check your tracking information.
Confirm your shipping address.
Check with household members, reception desks or mailrooms where applicable.
Contact the local carrier where appropriate.

If further assistance is required, contact:

Email: erzongz@gmail.com

Please provide your:

Full name
Order number
Tracking number
Shipping address
Email address used at checkout

What if my package appears to be lost?

Please contact:

Email: erzongz@gmail.com

as soon as reasonably possible after the expected delivery period has passed.

YOUR GIFTS may coordinate with the applicable carrier or logistics provider to investigate the shipment.

The carrier may need to complete an investigation before a refund, replacement or other resolution can be determined.

What should I do if my order arrives damaged?

Please contact YOUR GIFTS within 3 days of delivery whenever possible.

Email: erzongz@gmail.com

Please provide:

Order number
Photographs of the product
Photographs of the outer package
Photograph of the shipping label
Product packaging photographs
Relevant barcode, label or batch code
Brief description of the issue

Please keep the product and all original packaging until the case has been reviewed.

The 3-day reporting period helps us investigate claims efficiently and does not limit any rights that cannot legally be excluded.

What if an item is missing or incorrect?

Please contact:

Email: erzongz@gmail.com

as soon as possible after delivery.

Include:

Order number
Product concerned
Photographs of all items received
Photograph of the shipping package
Photograph of the shipping label

RETURNS & REFUNDS

Can I return an order?

Eligible products may be returned within 14 days of confirmed delivery, subject to our Refund & Returns Policy.

Returned products must generally be:

Unused
Unopened
Unaltered
In their original condition
In their original retail packaging
Accompanied by original seals and labels
Supported by proof of purchase

Can opened makeup, skincare or fragrance be returned?

For hygiene and safety reasons, opened or used cosmetics, skincare products and personal-care products are generally not eligible for return.

This may include products where:

A hygiene seal has been broken
Protective packaging has been removed
The product has been tested
The product has been used
An applicator has contacted the skin

Exceptions may apply where a product is:

Damaged
Defective
Incorrect
Incomplete

or where applicable consumer law provides additional rights.

How do I request a return?

Before sending any product back, contact:

Email: erzongz@gmail.com

Please include:

Full name
Order number
Product name
Reason for return
Relevant photographs where applicable

Do not return an item until YOUR GIFTS has provided return instructions.

Who pays for return shipping?

Customers generally pay return shipping costs for unwanted products.

Different arrangements may apply if the product is:

Damaged
Defective
Incorrect
Otherwise eligible for seller-funded return under applicable law

How long does YOUR GIFTS take to process a refund?

Once approved, refunds are normally processed to the original payment method within 3 business days.

Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

Are original shipping costs refundable?

Original shipping charges are generally non-refundable for change-of-mind returns.

Shipping charges may be refundable where appropriate if:

YOUR GIFTS shipped an incorrect product
The product was damaged or defective
An order could not be fulfilled because of an error attributable to YOUR GIFTS
Refund of shipping is required by applicable law

Does YOUR GIFTS offer exchanges?

Where a direct exchange is not available, customers may return an eligible product according to our Refund & Returns Policy and place a new order separately.

Please contact customer support before returning any product.

CUSTOMER ACCOUNTS

Do I need an account to place an order?

Available checkout options will be displayed during checkout.

Where guest checkout is available, you may place an order without creating an account.

How do I reset my password?

Select Forgot Password on the account login page and follow the instructions sent to your registered email address.

EMAILS & COMMUNICATIONS

How do I unsubscribe from promotional emails?

Select the Unsubscribe link at the bottom of a YOUR GIFTS promotional email.

You may still receive essential transactional communications such as:

Order confirmations
Payment notifications
Shipping confirmations
Tracking updates
Refund notifications
Customer-service messages

CUSTOMER SUPPORT

How do I contact YOUR GIFTS?

For customer-support enquiries:

Email: erzongz@gmail.com

For an existing order, please include:

Full name
Order number
Email address used at checkout
Brief description of your enquiry

This will help us locate your order more efficiently.

How quickly will YOUR GIFTS respond?

We aim to respond to customer enquiries within 48 hours.

Response times may occasionally be longer during:

Weekends
Public holidays
Major promotional events
Seasonal sales
Periods of unusually high enquiry volume

Please avoid sending multiple emails regarding the same enquiry unless you need to provide additional information.